On our Customer Service page you’ll find helpful information and answers about MONIN products, ordering support, and product usage. Whether you’re curious about syrup shelf life, vegan/halal questions, accessories like pumps and racks, or need help with your order, our team is here to assist. Use the contact form below to get in touch. You’ll also find links to delivery, payment, and return policies in our info menu.
1 Products ingredients
2 Lifestyle questions
2.1 Are MONIN flavouring syrups Kosher or Halal?
Please contact us via our contact form for more information.
2.2 Are MONIN flavouring syrup Vegan?
Most MONIN syrups are suitable for a vegan diet. For the full list of products, please contact us via our contact form.
Shelf life and storage
2.3 What is the shelf life of MONIN syrups after opening?
The shelf life of syrups after opening depends on the conditioning. When using dosing instruments, make sure that the hygienic conditions are good so as not to affect the quality of the product. You can keep our syrups between 6 to 8 weeks after opening if kept cool and protected from light.
2.4 Do the MONIN syrups need to be refrigerated after opening?
MONIN syrups do not need refrigeration. It has to be kept recapped in a clean dry and cool place (<25°). Please refer to the back label of the product for any particular condition to respect.
3 Accessories
3.1 Do you offer racks, pumps, and other accessories for the display and use of MONIN products?
Yes, we do. Racks, pumps and more tools are available.
4 Troubleshooting
4.1 Why is there sometime a ring / sediment on the inside of a MONIN fruit syrup bottle?
This may be caused by any naturally occurring fruit oils, pulp or pectin contained in the MONIN fruit flavouring. This should dissolve once shaken and is not a cause of concern.
